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You are here: Home > Customer Service > Website Terms and Conditions
Please read the following terms, conditions and policies:

SHIPPING

- We ship product to all 50 States, Canada, Mexico and Puerto Rico.

- Orders with IN STOCK items ship within 24 business hours of payment received. Items paid by check or money order are held for 5 business days before shipment.

- Items weighing less than 75 pounds ship via USPS Priority Mail or FedEx Ground. Please make sure your shipping address is deliverable by both carriers as we are not responsible for shipments returned as undeliverable.

- Items weighing over 75 pounds ship via tractor trailer. Please see our shipping policy for approximate transit times.

- Liftgate service is included with all shipments over 200 pounds but not guaranteed available for all areas of the Country.

- Liftgate service is curbside only. Carriers will not place your shipment, only remove it from the truck. Please ensure you have the means to move your shipment from your driveway to the desired location.

- Inspect your shipment for damage. If shipping carton(s) show signs of potential damage remove/open carton for thorough inspection. Do not accept damaged merchandise. Contact us as soon as possible to report damage and we will promptly ship you a replacement. We are not responsible for damaged shipments. In the event you accept damaged merchandise, you incur all responsibility associated with filing a claim with the delivering carrier.

- Inspect your shipment for proper item count. Occasionally several items will ship shrink wrapped on one pallet and each will be itemized on the delivery receipt. Please make sure all items are present and accounted for before signing the delivery receipt as we are not responsible for missing items once the delivery receipt is signed without designation of missing item(s).

- Please make sure the shipping address you provide is correct as the carrier will assess additional charges in the event you wish to change the shipping address after your order has left our warehouse. These charges vary and once determined, will be charged to the customer..

- In the event you miss a delivery appointment, refuse a non-damaged delivery or require a redelivery for any reason the carrier will assess additional charges which we must pass on to you.

- Although we offer free shipping of all our merchandise, some services and locations incur additional charges. Please see our free shipping policy for additional charges. Cancellation fee of 3% applies to our Free Shipping Policy.

- We do not guarantee delivery dates and times of your merchandise. All transit times are approximate based on the information the carrier provides. Occasionally circumstances out of the carriers control may occur which may cause an unusual delay. Some delays may include but are not limited to: weather, holidays, rural area constraints, lack of response by recipient, incorrect address information, etc. We are not responsible for any shipping delays.

- All orders over $100 require a signature upon delivery. If you do not require a signature for your order you must request it at the time of order placement or before your order ships. All customers requesting no delivery signature bear all responsibility in the event the order is damaged or missing.

METHOD OF PAYMENT

- Payment is accepted in the form of US dollars only. We accept all major credit cards issued by US, Canada, Mexico and Puerto Rico banks only.

- Payment by wire transfer must be issued from a US, Canada, Mexico or Puerto Rico bank.

- Payment by personal, business and cashiers checks along with money orders are held for 5 business days before released for processing or shipment. Please note that we will not ship, order, nor hold product until full payment clears the bank. (Ship dates are not accurate when paying this method)

- If you use a coupon code that does not apply to your order, the difference will be charged to your credit card.

- We do not accept Purchase Orders or COD orders. All orders are pre-pay and insures your place in which the order was received in back order scenarios.

-Your order will be charged in full whether or not the item is in-stock to guarantee your place in-line with other orders.

RETURNS

- Returns are happily accepted if the following conditions apply:

o A request for an RMA is made within 30 days of receipt of merchandise
o Merchandise is returned within 15 days of receipt of RMA
o Merchandise must be unused/uninstalled and have all original packaging, accessories and instruction manuals as well as RMA #.

- Returned merchandise incurs a 20% restocking fee minus the actual shipping costs. (Although shipping is free to you, we do pay for shipping and the cost will be deducted from your refund).

- Refunds are given in the form of the original payment.

- Allow 2 weeks for refunds to be processed.

- Returns are not accepted for electronics and merchandise that is labeled as is and special order/non-stocked items.

CANCELLATIONS

- All cancelled orders that have not left our facility incur a 3% cancellation fee. All cancelled orders that have shipped and left our facility are considered a return and the terms of our return policy apply.

SUITABILITY

- We do not guarantee compatibility or suitability of products sold for any particular application. Although every effort is made by us to recommend products best suited to your described needs, it is always recommended that you consult a licensed electrician to confirm your needs since we cannot perform an on site evaluation. It is customers responsibility to fully research compatibility and suitability prior to purchase.

- Do not order items based on picture alone, as pictures may not be of actual product. Always refer to your owners manual for actual part numbers when ordering.

EMISSIONS COMPLIANCE

- Areas such as California have specific emission standards for products used in their State. Emission information is provided by the manufacturer on our site to ensure a compliant product is selected. We are not responsible for items ordered from our site in disregard of compliance standards.

TYPOGRAPHICAL ERRORS

- In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price.

SHIPPING ERRORS

- In the event you receive an item different than what you ordered, please contact us for prompt replacement.

SALES TAX

- All purchases shipped to a Wisconsin address incur sales tax.

- Orders dropped shipped from a manufacturer in a State other than Wisconsin may be subject to their State's sales tax.

- Purchases made from outside the United States may be subject to local sales tax.

WARRANTIES

- All merchandise sold by us is warranted by the manufacturer and NOT A.P. Electric & Generator Supply. If you believe your merchandise is defective please contact the manufacturer of the product as it may be repaired or replaced under their warranty.

ADDITIONALLY

- We reserve the right to change pricing without notice at any time for any reason, to refuse the sale of any product at anytime for any reason and to change our policies at any time without notice.