Terms and Conditions
Please review the following terms, conditions and policies: We
do NOT ship to
Alaska, Hawaii or Puerto Rico - Shipping to the lower 48 States only.SHIPPING: All IN STOCK item orders placed and paid in full will ship within 24 business hours.
All generator orders ship by tractor trailer with approximate transit times outlined in our shipping policy link. Lift Gate Service is not guaranteed for all areas of the Country. Lift Gate Service means they will deliver to the end of the driveway only.
All orders containing items other than a generator will be shipped by the U.S. Post Office Priority Mail with estimated delivery of 3 (three) business days. To ensure that items are not returned to us as undeliverable, please provide a valid U.S.P.S. mailing address as to avoid additional delivery charges.
Please open and inspect your shipment for damage BEFORE SIGNING DELIVERY RECEIPT.
Do not accept damaged goods. Merchandise that is refused due to damage will be returned to us and replaced promptly and all related claims will be handled by A.P. Electric. In the event you accept a damaged shipment, you incur all responsibility associated with filing a freight claim with the carrier. Please retain all damaged items (pallet, carton, etc) including documentation (delivery receipt, pictures, etc) in your possession as the carrier has the right to inspect the damaged merchandise and original shipping cartons before processing your claim. Please ensure that all items listed on the BOL (bill of lading) and delivery receipt are present and accounted for. Occasionally several items will be shipped on one pallet which is designated on the BOL and delivery receipt. If the pallet is not neatly shrink wrapped and the number of items you receive does not correspond with the number of items designated on the delivery receipt, indicate the missing item(s) on the delivery receipt and file a missing item claim with the carrier. Please note that batteries which are shipped with a generator are located on top of the generator and not inside the generator box and are counted as a separate item on the delivery receipt. Your order will be shipped to the shipping address you provide to us. Please make sure the shipping address is correct as the carrier will assess reconsignment fees in the event you wish to change the shipping address after your order has left our warehouse. These fees vary and once determined must be collected before a reconsignment is authorized.
DELIVERY NOTE: When hand delivery is not available, we rely on third party carriers to ship your order. Please understand that circumstances outside our control may occur, which may cause your shipped package to arrive one or two days before or after your requested delivery date. Some delays may include but not limited to are: Weather, holidays, rural area constraints, lack of response by recipient, product availability, invalid delivery date entered, incorrect address information entered; in addition if the incorrect address information is entered additional delivery fees may apply.
RETURNS:Returns are happily
refunded if the following conditions apply: A request for a RMA (return
merchandise authorization) number must be made within 30 days of receipt
of merchandise. A valid RMA number must accompany returned merchandise
within 15 days of RMA issue date. Returned merchandise must be in
original, new condition (not installed or modified, scratched, dinged,
dented or damaged in any way) and must accompany all original
documentation (instructions, literature, etc.) as well as original
accessories (screws, wires, etc.) and original packaging. All returned
merchandise is subject to a 20% restocking fee. Refunds are given in the
form of original payment minus the actual shipping costs (sometimes included in the items selling
price) and restocking fees. Unfortunately,
we cannot refund original shipping & handling charges unless
an error occurred on our part in shipping your order.
Allow 2 weeks for all
refunds to be processed.
Returns will not be accepted or refunded if
the following conditions apply: Merchandise that is sold as used or 'as
is' is not returnable. Special order items are not returnable. Any
conditions that do not apply to the above stated refund policy and
procedures.
CANCELLATIONS:All canceled orders that have not yet left our facility will incur a 3% cancellation fee. All canceled orders that have shipped are considered a return and the terms of our above referenced return policy apply.
SUITABILITY:We do not guarantee compatibility or suitability of products sold for any particular application. Although every effort is made by us to recommend products best suited to your described needs, it is always recommended that you consult a licensed electrician to confirm your needs since, in most cases, we cannot perform an on site evaluation.
ADDITIONALLY:A.P. Electric & Generator Supply reserves the right to change pricing without notice at any time for any reason.
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